Privacy Policy
🔒 Privacy Policy
Effective Date: [27-02-2026]
1. Introduction
Welcome to Xulook.
Xulook is operated by Urban Eyewear Ltd, a licensed optical retailer based in Jamaica.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or place an order.
2. Information We Collect
We may collect the following information:
- Full name
- Email address
- Phone number
- Shipping address
- Payment information (processed securely through third-party providers)
- Prescription details
- Order history
- Communications via WhatsApp or email
When you upload a prescription, you consent to us using that information to process your eyewear order.
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Verify prescription details
- Provide customer support
- Communicate order updates
- Improve our services
- Comply with legal and regulatory requirements
We do not sell or rent your personal information to third parties.
4. Prescription & Medical Information
Prescription information is used strictly for the purpose of manufacturing and delivering your eyewear.
We handle this information securely and limit access to authorized personnel only.
5. Payment Security
Payments are processed through secure third-party payment providers.
We do not store full credit/debit card details on our servers.
6. Sharing of Information
We may share limited information with:
- Optical laboratories (to produce your lenses)
- Shipping carriers (to deliver your order)
- Legal authorities if required by law
All third parties are required to handle your data responsibly.
7. Cookies & Website Data
Our website may use cookies to:
- Improve user experience
- Analyze traffic
- Remember preferences
You can disable cookies in your browser settings if preferred.
8. Data Security
We implement reasonable security measures to protect your personal data from unauthorized access, misuse, or disclosure.
However, no internet transmission is 100% secure.
9. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data (where legally permitted)
To make a request, contact us at:
📧 [contact@xulook.com]
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.is page with the updated date.
9. Contact Us
If you have questions about this Privacy Policy, contact us via WhatsApp at: [+1(876)208-6450]
or email us at: (contact@xulook.com)