Terms & Conditions

Effective Date: [27-02-2026]

1. Introduction

Welcome to Xulook.

Xulook is operated by Urban Eyewear Ltd, a licensed optical retailer based in Jamaica.

By accessing our website and placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree, please do not use our services.

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old, or
  • You are placing an order under the supervision of a parent or legal guardian.

3. Prescription Requirement

For prescription eyewear:

  • A valid and up-to-date prescription is required.
  • Customers must upload a clear copy of their prescription.
  • Xulook reserves the right to verify prescription details before processing an order.
  • We are not responsible for errors caused by incorrect prescription information provided by the customer.

Orders may be delayed or canceled if prescription verification fails.

4. Product Information

We strive to display accurate product descriptions and images.

However:

  • Colors may vary slightly due to screen settings.
  • Frame sizes and fit may vary depending on individual facial structure.

5. Pricing & Payments

All prices are listed in [Insert Currency].

We reserve the right to update pricing at any time.

Payments must be completed before an order is processed.
All transactions are handled through secure third-party payment providers.

6. Order Processing

Orders are processed once:

  • Payment is confirmed
  • Prescription (if required) is verified

Processing times may vary depending on lens type and customization.

7. Shipping & Delivery

We ship within Jamaica and internationally.

Delivery times may vary based on:

  • Location
  • Shipping carrier
  • Customs processing (for international orders)

Xulook is not responsible for delays caused by courier services or customs authorities.

8. Returns & Exchanges

Due to the custom nature of prescription eyewear:

  • Prescription lenses are non-refundable unless there is a manufacturing defect.
  • Frames may be eligible for exchange within [Insert Number] days if unused and in original condition.

Customers must contact us before returning any item.

Shipping fees are non-refundable unless the return is due to our error.

9. Cancellations

Orders may be canceled only before production begins.

Once lens production has started, the order cannot be canceled.

10. Limitation of Liability

Urban Eyewear Ltd (trading as Xulook) shall not be liable for:

  • Incorrect prescriptions provided by customers
  • Misuse of products
  • Indirect or consequential damages

Our liability is limited to the amount paid for the product.

11. Intellectual Property

All website content, including logos, images, and text, is the property of Xulook and Urban Eyewear Ltd.

Unauthorized use is prohibited.

12. Governing Law

These Terms & Conditions are governed by the laws of Jamaica.

Any disputes shall be resolved under Jamaican jurisdiction.

13. Contact Information

For questions regarding these Terms & Conditions, contact:

Urban Eyewear Ltd
Trading as Xulook
Kingston, Jamaica
Email: [contact@xulook.com]
WhatsApp: [+1(876)208-6450]

For any questions or support, feel free to contact us:
📧 Email: contact@xulook.com